Year 9 NSW » Commerce » Consumer choice » Consumer protection

Topic : Consumer protection

In this topic you will learn...

Chapter 1 : Unfair business practices

Chapter 2 : Elements of a contract

Chapter 3 : Statutory protection and implications

Chapter 4 : Consumer advocacy and remedies

State offices of fair trading, consumer or business affairs provide advice and assistance for consumers and enforce minimum legal standards
Each state has an ombudsman office that deals with complaints about government departments
The Australian Competition and Consumer Commission (ACCC) deals with businesses that breach the Trade Practices Act 1974
The Australian Securities and Investments Commission (ASIC) presides over businesses that provide financial services
The Australian Consumers` Association is an independent, not-for-profit organisation that lobbies for consumer rights and conducts research on products and services to inform consumers
Consumers can use the media to raise awareness of unfair or illegal business practices as negative media attention may adversely affect a business` trading
Community action may also affect a business` trading
Consumers can remedy an issue through direct contact with the business
A small claims tribunal settles claims of up to $25 000
Mediation and conciliation involve negotiation of an outcome in the presence or with the guidance of a neutral party

Topic Summary

Audio Summary

Play | Download

Text Summary

This topic includes

2 flash animations
1 final exam

ToolBox